RETURN OF ORDERS

We strive for 100% satisfaction on all orders placed at Coin & Gold Buyer. If you believe your order contains a material defect or fulfillment error, you must notify Coin & Gold Buyer Customer Service within three (3) business days of confirmed delivery by telephone at (415)712-9999 or by email at info@sfcoinjewelry.com. Failure to provide notice within this timeframe permanently waives any claim.

If an exchange is requested, we reserve the right to send an acceptable replacement or refund your money if an acceptable replacement is not available. The items must be returned as they were sent to you—in the original packaging and original condition. To proceed with an exchange request, our team may request pictures of the items in question. We require mutual cooperation to proceed with the request, otherwise the request will be closed.

Due to insurance restrictions, the customer is responsible for the cost of returning any items for refund or exchange. We will cover the cost to ship the exchanged product back to you. The decision to refund or replace your item will be at the sole discretion of Coin & Gold Buyer.
Returned products (excluding jewelry product lines) are subject to a 5% restocking fee or $35, whichever is higher. Returned products from the jewelry line are subject to a 10% restocking fee. All returned items could also be subject to market loss based on Coin & Gold Buyer's sole discretion.

Fees cannot be waived for market price fluctuations, changes in personal preference, misunderstandings of product specifications, carrier-related shipping delays outside of our control, or refused deliveries.